Frequently Asked Questions
Where do you ship to?
We ship our prints, books and other gifts worldwide. For more details please see below.
How long will it take for my print to be delivered?
On average we can ship most unframed prints within two weeks. However sometimes orders can take longer to ship. This is because we do not hold all our prints in stock. We sometimes have to specially produce your print in-house at our London studio and then send it to the respective photographer for signing. They then return it to us, which can sometimes extend beyond two weeks. We always try to turn around orders as soon as possible but they can sometimes take up to 28 days to dispatch.
The range of framed prints available on our website are generally dispatched within three weeks.
We send our prints in robust packaging via a tracked postal/courier service. Once dispatched a print usually takes the following time to reach its destination:
UK: Next Day
Europe: 1-2 Days
US: 1-2 Days
Australia & Rest of the World: Up to 5 Days
If you need a print by a particular date please let us know via firstname.lastname@example.org or call us on +44 (0)207 7267 4716 and we will do our best to sort this out for you.
How much are delivery charges?
We generally charge the following delivery costs for unframed prints.
Australia & Rest of the World: £30
Framed prints and other products will have different delivery charges dependent upon size and weight. All delivery charges are calculated at the checkout before completing your purchase. Of course if you are able to collect your purchase from us, there is no delivery/shipping cost. Please call or email to discuss placing an order for collection at our London studio.
Can you frame prints?
The majority of the prices we display on our website are for unframed prints. If you live within the UK we can arrange for your print to be bespoke framed and delivered to your UK address. Please get in touch if you are interested in framing your print and we will happily give you all the information you need.
Can I return my print?
For all refunds we follow the distance selling regulations set out in the Consumer Contracts Regulations 2013.
Your right to cancel
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. You then have a further 14 days to actually send the goods back.
Your right to a refund
We refund within 14 days of getting the goods back from you. We reserve the right to make a deduction from the amount refunded if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
Refunding the cost of original delivery
We will refund the basic delivery cost of getting the goods to you in the first place.
Costs of returning your online order
You are responsible for the costs of returning goods ordered online. In the unlikely event one of our products was delivered to you damage we will cover the costs of returning the goods to us.
If you wish to return an item please email us at email@example.com with full details of the purchase to be refunded
Statutory exclusions apply for contracts for bespoke and customised goods.
Are the prints enhanced from the original?
Images that originate from film are made by scanning at high resolution from the original transparency or negative. The digital files are then cleaned and dusted and may be colour balanced or retouched according to the photographer/art director's instruction. Images taken on digital cameras skip the scanning process but the rest is the same. See the caption for further details.
How can I see more of a photographer's work?
Most of our photographers have substantial archives and their own websites. If you want to trace a particular image or ask a question you will find an email address for each photographer at the foot of their biography.
Why is a 30/30/30 print so special?
30/30/30 is exclusive to Rockarchive. Every detail, from print production to packaging has been personally supervised in-house by Jill Furmanovsky, who completes the order by numbering, signing and double embossing each approved print and accompanying certificate of authenticity. Edition 30/30/30 prints come in a specially designed, foam padded cardboard box, topped with a collectable Charlie Watts 'postage stamp'.
What happens to the negative once these are sold out?
In the case of Jill Furmanovsky's Edition 30/30/30, once the edition is sold out the fragile negatives will be put into the Rockarchive Print Bank.
Only museum and exhibitions prints will be made after this time. These will be unsigned, un-editioned and not for sale.
Have the fibre prints been enhanced from the original?
Unless specified, fibre prints come from the original negatives and are therefore not retouched except by old-fashioned darkroom techniques such as burning in or spotting dust and scratches by hand. This is a rare chance for you to own a piece of the original moment, warts and all.
How should I care for my fibre print?
Keep your print out of direct sunlight and away from unusually hot, cold or damp conditions. For further information please email by clicking here.
How should I display my fibre print?
We recommend a white acid free matt, at least 3 inches (8 cm) all around the print, with an extra 20% at the bottom. Some people like to show the edges of the print and embossed logo, especially if the edge is part of the image. Others chose to have the matt right up to the image itself. We prefer to use thin black aluminum frames for our exhibition prints.
Can I have a custom size fibre print made?
If you wish to order a custom size print please email for further information.
What is the Rockarchive Print Bank?
The Rockarchive Print Bank is a growing collection of images by Rockarchive photographers that are signed by the musician(s) in the picture as well as the photographer. These are very limited to under 10 prints. The prints are kept in our vaults and released one at a time to be sold in auction, where 70% of the net income goes towards a chosen charity.